Privacy Policy

This Privacy Policy describes how Vidnex ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website at vidnex.ai and the Vidnex platform ("Service").

1. Information We Collect

Account Information: When you register, we collect your name, email address, and password. If you subscribe to a paid plan, we collect billing details (processed by our payment providers — we do not store full card numbers).

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, timestamps, IP addresses, browser type, and device information.

Content Data: Scripts, voice recordings, research queries, and other content you create or upload while using the Service.

Cookies: We use essential cookies for authentication and session management. We may use analytics cookies to understand usage patterns. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

To provide, maintain, and improve the Service.
To process payments and manage your subscription.
To communicate with you about your account, updates, and support requests.
To detect and prevent fraud, abuse, and security incidents.
To generate anonymized, aggregated analytics to improve our product.
To comply with legal obligations.

3. What We Do NOT Do

We do not sell your personal data to third parties.
We do not use your content (scripts, voices, etc.) to train our AI models.
We do not share your information with advertisers.

4. Data Sharing

We may share limited information with:

Payment Processors: Stripe, Paystack, Flutterwave, and cryptocurrency payment providers to process transactions.
Infrastructure Providers: Cloud hosting and CDN providers necessary to deliver the Service.
AI Service Providers: Third-party AI APIs (e.g., speech synthesis, language models) receive the minimum data necessary to fulfill your request. These providers are contractually bound to confidentiality.
Legal Requirements: When required by law, subpoena, or to protect our rights.

5. Data Storage and Security

Your data is stored on encrypted servers. We implement industry-standard security measures including TLS encryption in transit, encryption at rest, access controls, and regular security audits. While no system is 100% secure, we take reasonable steps to protect your information.

6. Data Retention

Account data: Retained while your account is active and for up to 30 days after deletion request.
Content data: Retained while your account is active. Generated clips and temporary files may be automatically deleted after 48 hours.
Billing data: Retained as required by tax and financial regulations.
Usage logs: Retained for up to 12 months for analytics and security purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data ("right to be forgotten").
Export your data in a portable format.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at support@vidnex.ai.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

9. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses where applicable.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@vidnex.ai.